Disagreements, disputes, and all-out war [electronic resource] : 3 simple steps for dealing with any kind of conflict / Gini Graham Scott
Material type:
TextPublication details: New York : AMACOM, c2008Description: 1 online resource (xiii, 226 p.) : illISBN: - 9780814409749 (electronic bk.)
- 0814409741 (electronic bk.)
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
E-book
|
UMPLIB GAMBANG | HD42 .S36 2008 (Browse shelf(Opens below)) | 1 | Not for loan | 0000056230 |
Description based on print version record
Includes bibliographical references and index
Managing conflict with the ERI model -- Dealing with the emotions -- Using your reason -- Working with your intuition -- Recognizing the reasons for a conflict -- Dealing with your own angers and fears -- Avoiding the responsibility trap -- Overcoming conflicts through better communication -- Understanding the different conflict styles -- Choosing the best conflict style -- Negotiating win-win solutions -- Learning to deal with difficult people -- Coming up with alternatives and solutions -- Turning your conflicts into creative opportunities
Mode of access: Internet