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Delivering world-class technical support /

Khandpur, Navtej

Delivering world-class technical support / Navtej (Kay) Khandpur and Lori Laub - New York : Wiley, c1997 - xiv, 322 p. : ill. ; 24 cm.

"Wiley Computer Publishing."

Includes bibliographical references (p. 312-313) and index

ISBN: 0471155349 (pbk. : alk. paper)

Subjects--Topical Terms:
Computer technical support

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