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Excuses, excuses, excuses ... : for not delivering excellent customer service - and what should happen! /

Doane, Darryl S.

Excuses, excuses, excuses ... : for not delivering excellent customer service - and what should happen! / Darryl S. Doane and Rose D. Sloat - Amherst, MA: HRD Press, 2001 - 119 p.; 19 cm.

ISBN: 0874256143

Subjects--Topical Terms:
Customer services

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