Excuses, excuses, excuses ... : for not delivering excellent customer service - and what should happen! / Darryl S. Doane and Rose D. Sloat

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Material type: Text

TextPublication details: Amherst, MA: HRD Press, 2001Description: 119 p.; 19 cmISBN:

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Open Shelf	UMPLIB GAMBANG	HF5415.5 .D62 2001 f (Browse shelf(Opens below))	Available		0000014682