At the service quality frontier : a handbook for managers, consultants, and other pioneers /

Losardo, Mary M

At the service quality frontier : a handbook for managers, consultants, and other pioneers / Mary M Losardo, Norma M Rossi - Milwauke, Wisconsin: ASQC Quality Press, 1993 - 129 p.; 25 cm.

0873892097


Service industries--Quality control
Customer services
Service industries--Management

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