At the service quality frontier : a handbook for managers, consultants, and other pioneers /
Losardo, Mary M
At the service quality frontier : a handbook for managers, consultants, and other pioneers / Mary M Losardo, Norma M Rossi - Milwauke, Wisconsin: ASQC Quality Press, 1993 - 129 p.; 25 cm.
0873892097
Service industries--Quality control
Customer services
Service industries--Management
At the service quality frontier : a handbook for managers, consultants, and other pioneers / Mary M Losardo, Norma M Rossi - Milwauke, Wisconsin: ASQC Quality Press, 1993 - 129 p.; 25 cm.
0873892097
Service industries--Quality control
Customer services
Service industries--Management