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The invisible customer : strategies for successful customer service down the wire /

Clegg, Brian

The invisible customer : strategies for successful customer service down the wire / Brian Clegg - London : Kogan Page, 2000 - vii, 216 p. ; 24 cm.

Includes bibliographical references and index

ISBN: 074943144X

Subjects--Topical Terms:
Customer services
Call centers
Electronic commerce
Customer relations

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