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Pengurusan khidmat pelanggan : petua dan teknik /

Rahmat Ismail

Pengurusan khidmat pelanggan : petua dan teknik / Rahmat Ismail - Kuala Lumpur : Utusan Publications & Distributors, 2001 - xv, 152 p. : ill. ; 22 cm.

Includes bibliographical references

ISBN: 9676111422

Subjects--Topical Terms:
Customer services
Customer relations
Customer satisfaction

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