Service management : operations, strategy, and information technology /
Fitzsimmons, James A.
Service management : operations, strategy, and information technology / Student resource CD-ROM to accompany Service management operations, strategy, and information technology [computer file] : James A. Fitzsimmons, Mona J. Fitzsimmons - 3rd ed - New York: McGraw-Hill, 2001 - xxvi, 646 p.: ill.; 26 cm.; + 1 computer disc
Includes bibliographical references and index
0071181156
Service industries--Management
Service management : operations, strategy, and information technology / Student resource CD-ROM to accompany Service management operations, strategy, and information technology [computer file] : James A. Fitzsimmons, Mona J. Fitzsimmons - 3rd ed - New York: McGraw-Hill, 2001 - xxvi, 646 p.: ill.; 26 cm.; + 1 computer disc
Includes bibliographical references and index
0071181156
Service industries--Management