Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons

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Material type: Text

TextPublication details: New York: McGraw-Hill, 2001Edition: 3rd edDescription: xxvi, 646 p.: ill.; 26 cm.; + 1 computer discISBN:

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Student resource CD-ROM to accompany Service management [computer file] : operations, strategy, and information technology

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Open Shelf	UMPLIB GAMBANG	HD9980.5 .F57 2001 (Browse shelf(Opens below))	1	Available		0000003320
Accompanying Material	UMPLIB GAMBANG	CD 094 \| HD9980.5 .F57 2001 (Browse shelf(Opens below))	1	Available		0000004221

Includes bibliographical references and index