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Call center success : essential skills for CSRs /

Finch, Lloyd C.

Call center success : essential skills for CSRs / Finch, Lloyd C. - Menlo Park, CA : Crisp Learning, 2000 - 120 p. : ill. ; 26 cm. - A Fifty-minute series .

ISBN: 1560525789

Subjects--Topical Terms:
Call centers
Telephone etiquette

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