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A guide to customer service skills for the help desk professional /

Knapp, Donna

A guide to customer service skills for the help desk professional / Donna Knapp - 2nd ed. - Boston, MA : Thomson Course Technology, 2005 - 384 p. : ill. ; 24 cm.

ISBN: 0619216417

Subjects--Topical Terms:
Computer industry--Customer services
Computer service industry--Vocational guidance
Computer technical support--Customer services--Handbooks, manuals, etc.

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