A guide to customer service skills for the help desk professional / Donna Knapp

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Material type: Text

TextPublication details: Boston, MA : Thomson Course Technology, 2005Edition: 2nd edDescription: 384 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Open Shelf	UMPLIB GAMBANG	HD9696.2 .K53 2005 (Browse shelf(Opens below))	1	Available		0000020628