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Building a successful customer-service culture : a guide for library and information managers /

Building a successful customer-service culture : a guide for library and information managers / edited by Maxine Melling and Joyce Little - London : Facet, 2002 - xii, 212 p. ; 25 cm.

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Includes bibliographical references and index

ISBN: 1856044491 9781856044493

Subjects--Topical Terms:
Public services (Libraries)
Libraries--Customer services

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