Customer service : building successful skills for the twenty-first century /
Lucas, Robert W.
Customer service : building successful skills for the twenty-first century / Robert W. Lucas - 3rd ed. - Boston : McGraw-Hill, c2005 - xvi, 416 p. : ill. (some col.), col. maps ; 26 cm.
Includes bibliographical references (p. 406-408) and index
0072938056 (pbk. : alk. paper)
Customer services
Customer service : building successful skills for the twenty-first century / Robert W. Lucas - 3rd ed. - Boston : McGraw-Hill, c2005 - xvi, 416 p. : ill. (some col.), col. maps ; 26 cm.
Includes bibliographical references (p. 406-408) and index
0072938056 (pbk. : alk. paper)
Customer services