Customer service : building successful skills for the twenty-first century / Robert W. Lucas

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Material type: Text

TextPublication details: Boston : McGraw-Hill, c2005Edition: 3rd edDescription: xvi, 416 p. : ill. (some col.), col. maps ; 26 cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Open Shelf	UMPLIB GAMBANG	HF5415.5 .L83 2005 (Browse shelf(Opens below))	1	Available		0000008499

Includes bibliographical references (p. 406-408) and index