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World class IT service delivery /

Wheatcroft, Peter.

World class IT service delivery / Peter Wheatcroft. - Swindon, U.K. : BCS, 2008. - xviii, 162 p. : ill. ; 25 cm.

Includes bibliographical references (p. 159) and index.

ISBN: 1902505824 (pbk.) 9781902505824

LCCN: 2007-531599

Subjects--Topical Terms:
Information technology--Management.
Computer technical support.
Computer service industry.

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