Transactional Six Sigma and Lean Servicing : leveraging manufacturing concepts to achieve world class service /
Ehrlich, Betsi Harris
Transactional Six Sigma and Lean Servicing : leveraging manufacturing concepts to achieve world class service / Betsi Harris Ehrlich - Boca Raton : St. Lucie Press, c2002 - 271 p. : ill. ; 24 cm.
Includes bibliographical references and index
1574443259
Service industries--Management
Total quality management
Six sigma (Quality control standard)
Transactional Six Sigma and Lean Servicing : leveraging manufacturing concepts to achieve world class service / Betsi Harris Ehrlich - Boca Raton : St. Lucie Press, c2002 - 271 p. : ill. ; 24 cm.
Includes bibliographical references and index
1574443259
Service industries--Management
Total quality management
Six sigma (Quality control standard)