Transactional Six Sigma and Lean Servicing : leveraging manufacturing concepts to achieve world class service / Betsi Harris Ehrlich

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Material type: Text

TextPublication details: Boca Raton : St. Lucie Press, c2002Description: 271 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Open Shelf	UMPLIB GAMBANG	HD9980.5 .E35 2002 (Browse shelf(Opens below))	1	Available		0000037504

Includes bibliographical references and index