Toyota culture : the heart and soul of the Toyota way /

Liker, Jeffrey K.

Toyota culture : the heart and soul of the Toyota way / Jeffrey K. Liker, Michael Hoseus and the Center for Quality People and Organizations - New York : McGraw-Hill, c2008 - xxx, 562 p. : ill. ; 24 cm.

Includes bibliographical references (p. 549-552) and index

The DNA of Toyota lies in its culture -- The human systems model -- Toyota way + local environment + purpose = success -- Attract competent and trainable people -- Developing competent and able people -- Engaging competent and willing people in continuous improvement -- Inspiring people to be committed to the company, family, and community -- Work groups and team problem solving -- Clean and safe workplace -- Two-way communication and visual management -- Servant leadership -- Commitment and tools for stable employment -- Fair and consistent HR policies and practices -- Slow promotion and rewards for teamwork -- Hoshin Kanri and floor management development system -- Leveling up Toyota culture at Toyota Motor Sales -- The Lexus and Scion stories -- Developing your culture of quality people for long-term mutual prosperity.

9780071492171 0071492178


Toyota Jid¯osha Kabushiki Kaisha


Corporate culture--Case studies
Organizational effectiveness--Case studies
Management--Case studies
Automobile industry and trade--Case studies
Automobiles, Foreign--Case studies
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