The Starbucks experience : 5 principles for turning ordinary into extraordinary /
Michelli, Joseph A.
The Starbucks experience : 5 principles for turning ordinary into extraordinary / Joseph A. Michelli - New York : McGraw-Hill, c2007 - xiv, 208 p. ; 22 cm.
Includes bibliographical references (p. 183-193) and index
Introduction -- Principle #1- make it your own -- Principle #2- everything matters -- Principle #3- surprise and delight -- Principle #4- embrace resistance -- Principle #5- leave your mark -- A final word
9780071477840 (alk. paper) 0071477845 (alk. paper)
Starbucks Coffee Company
Success in business--Handbooks, manuals, etc.
The Starbucks experience : 5 principles for turning ordinary into extraordinary / Joseph A. Michelli - New York : McGraw-Hill, c2007 - xiv, 208 p. ; 22 cm.
Includes bibliographical references (p. 183-193) and index
Introduction -- Principle #1- make it your own -- Principle #2- everything matters -- Principle #3- surprise and delight -- Principle #4- embrace resistance -- Principle #5- leave your mark -- A final word
9780071477840 (alk. paper) 0071477845 (alk. paper)
Starbucks Coffee Company
Success in business--Handbooks, manuals, etc.