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The Starbucks experience : 5 principles for turning ordinary into extraordinary / Joseph A. Michelli
Material type:
TextPublication details: New York : McGraw-Hill, c2007Description: xiv, 208 p. ; 22 cmISBN: - 9780071477840 (alk. paper)
- 0071477845 (alk. paper)
Contents:
Introduction -- Principle #1- make it your own -- Principle #2- everything matters -- Principle #3- surprise and delight -- Principle #4- embrace resistance -- Principle #5- leave your mark -- A final word
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
Open Shelf
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UMPLIB GAMBANG | HD9199.U54 M52 2007 (Browse shelf(Opens below)) | 1 | Available | 0000036391 |
Includes bibliographical references (p. 183-193) and index
Introduction -- Principle #1- make it your own -- Principle #2- everything matters -- Principle #3- surprise and delight -- Principle #4- embrace resistance -- Principle #5- leave your mark -- A final word