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Service operations management : improving service delivery /

Johnston, Robert

Service operations management : improving service delivery / Robert Johnston and Graham Clark - 3rd ed. - Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008 - xvi, 533 p. : ill. ; 25 cm.

Includes bibliographical references and index

ISBN: 9781405847322 (pbk. : alk. paper) 1405847328 (pbk. : alk. paper)

Subjects--Topical Terms:
Service industries--Management

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