Service operations management : improving service delivery / Robert Johnston and Graham Clark

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Material type: Text

TextPublication details: Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008Edition: 3rd edDescription: xvi, 533 p. : ill. ; 25 cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Open Shelf	UMPLIB GAMBANG	HD9980.5 .J64 2008 (Browse shelf(Opens below))	1	Available		0000048398

Includes bibliographical references and index