The evaluation and measurement of library services /
Matthews, Joseph R.
The evaluation and measurement of library services / Joseph R. Matthews - Westport, Conn. : Libraries Unlimited, 2007 - xx, 372 p. : ill. ; 26 cm.
Includes bibliographical references and indexes
Evaluation issues -- Evaluation models -- The right tools for the job -- Qualitative tools -- Quantitative tools -- Analysis of data -- Library users and nonusers -- Evaluation of the physical collection -- Evaluation of electronic resources -- Evaluation of reference services -- Evaluation of technical services -- Evaluation of interlibrary loan -- Evaluation of online systems -- Evaluation of bibliographic/library instruction and information literacy -- Evaluation of customer service -- Evaluating the broader perspective -- Accomplishments : the key to realizing value -- Economic impacts -- Evaluation of social impacts -- Communicating the value of the library
9781591585329 (alk. paper) 1591585325 (alk. paper)
Libraries--Evaluation--United States
Public services (Libraries)--Evaluation--United States
Libraries--Evaluation
Public services (Libraries)--Evaluation
The evaluation and measurement of library services / Joseph R. Matthews - Westport, Conn. : Libraries Unlimited, 2007 - xx, 372 p. : ill. ; 26 cm.
Includes bibliographical references and indexes
Evaluation issues -- Evaluation models -- The right tools for the job -- Qualitative tools -- Quantitative tools -- Analysis of data -- Library users and nonusers -- Evaluation of the physical collection -- Evaluation of electronic resources -- Evaluation of reference services -- Evaluation of technical services -- Evaluation of interlibrary loan -- Evaluation of online systems -- Evaluation of bibliographic/library instruction and information literacy -- Evaluation of customer service -- Evaluating the broader perspective -- Accomplishments : the key to realizing value -- Economic impacts -- Evaluation of social impacts -- Communicating the value of the library
9781591585329 (alk. paper) 1591585325 (alk. paper)
Libraries--Evaluation--United States
Public services (Libraries)--Evaluation--United States
Libraries--Evaluation
Public services (Libraries)--Evaluation