The evaluation and measurement of library services / Joseph R. Matthews
Material type:
TextPublication details: Westport, Conn. : Libraries Unlimited, 2007Description: xx, 372 p. : ill. ; 26 cmISBN: - 9781591585329 (alk. paper)
- 1591585325 (alk. paper)
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
Open Shelf
|
UMPLIB GAMBANG | Z678.85 .M37 2007 (Browse shelf(Opens below)) | 1 | Available | 0000042578 |
Includes bibliographical references and indexes
Evaluation issues -- Evaluation models -- The right tools for the job -- Qualitative tools -- Quantitative tools -- Analysis of data -- Library users and nonusers -- Evaluation of the physical collection -- Evaluation of electronic resources -- Evaluation of reference services -- Evaluation of technical services -- Evaluation of interlibrary loan -- Evaluation of online systems -- Evaluation of bibliographic/library instruction and information literacy -- Evaluation of customer service -- Evaluating the broader perspective -- Accomplishments : the key to realizing value -- Economic impacts -- Evaluation of social impacts -- Communicating the value of the library