Working with difficult people /
Lundin, William
Working with difficult people / William Lundin, Kathleen Lundin, and Michael S. Dobson - 2nd ed. - New York : AMACOM, c2009 - 120 p. : ill. ; 23 cm.
Includes index
How difficult are you? -- Stop, look, and listen -- Maximizing your power -- It's not (always) personal, it's (often) business -- Planning your strategy -- Working with difficult superiors -- Working with difficult subordinates -- Corporate culture and difficult people -- Mean and angry -- Suspicious -- Pessimists -- Cynics -- Shy and quiet -- How do I love me? -- Extreme competitiveness -- Overcontrolling -- It takes two to make a toady -- Lessons: handling all kinds of difficult people
9780814401682 (pbk.)
Conflict management--Case studies
Interpersonal relations--Case studies
Interpersonal conflict--Case studies
Working with difficult people / William Lundin, Kathleen Lundin, and Michael S. Dobson - 2nd ed. - New York : AMACOM, c2009 - 120 p. : ill. ; 23 cm.
Includes index
How difficult are you? -- Stop, look, and listen -- Maximizing your power -- It's not (always) personal, it's (often) business -- Planning your strategy -- Working with difficult superiors -- Working with difficult subordinates -- Corporate culture and difficult people -- Mean and angry -- Suspicious -- Pessimists -- Cynics -- Shy and quiet -- How do I love me? -- Extreme competitiveness -- Overcontrolling -- It takes two to make a toady -- Lessons: handling all kinds of difficult people
9780814401682 (pbk.)
Conflict management--Case studies
Interpersonal relations--Case studies
Interpersonal conflict--Case studies