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Crucial conversations : tools for talking when stakes are high /

Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.]. - New York : McGraw-Hill, c2002. - xv, 240 p. : ill. ; 23 cm.

Includes bibliographical references (p. 229) and index.

ISBN: 9780071401944 0071401946 (alk. paper)

LCCN: 2002-001129

Subjects--Topical Terms:
Interpersonal communication.
Interpersonal relations.

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