Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.].

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Material type: Text

TextPublication details: New York : McGraw-Hill, c2002.Description: xv, 240 p. : ill. ; 23 cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Open Shelf	UMPLIB GAMBANG	BF637.C45 C78 2002 (Browse shelf(Opens below))	1	Available		0000032193

Includes bibliographical references (p. 229) and index.