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Customer service : skills for success /

Lucas, Robert W.

Customer service : skills for success / Robert W. Lucas - 5th ed. - New York : McGraw-Hill, c2012 - xix, 394 p. : ill. ; 26 cm. - Connect, learn, succeed . - Connect, learn, succeed .

Includes bibliographical references and index

ISBN: 9780073397115 (pbk. : alk. paper) 0073397113 (pbk. : alk. paper)

Subjects--Topical Terms:
Customer services

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