Customer service : skills for success / Robert W. Lucas

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Material type: Text

TextSeries: Connect, learn, succeedPublication details: New York : McGraw-Hill, c2012Edition: 5th edDescription: xix, 394 p. : ill. ; 26 cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Open Shelf	UMPLIB PEKAN	HF5415.5 .L83 2012 (Browse shelf(Opens below))	1	Available		0000065715

Includes bibliographical references and index