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Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior /

Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior / Kerry Patterson ... [et al.] - New York : McGraw-Hill , 2005 - 281 p. : ill. ; 23 cm.

ISBN: 9780071446525 0071446524

Subjects--Topical Terms:
Interpersonal confrontation
Interpersonal communication
Interpersonal relations

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