Selling luxury : connect with affluent customers, create unique experiences through impeccable service, and close the sale /
Lent, Robin
Selling luxury : connect with affluent customers, create unique experiences through impeccable service, and close the sale / Selling luxury : connect with affluent customers, create unique experiences through impeccable service, and close the sale : lessons from Cartier, Lexus, the Four Seasons, Piaget, Dior, Moet-Hennessy, and other luxury brands / Robin Lent and Genevieve Tour - Hoboken, NJ : John Wiley, c2009 - xvii, 158 p. ; 24 cm.
Includes index
9780470457993 (cloth)
Customer services
Affluent consumers
Luxury goods industry
Selling luxury : connect with affluent customers, create unique experiences through impeccable service, and close the sale / Selling luxury : connect with affluent customers, create unique experiences through impeccable service, and close the sale : lessons from Cartier, Lexus, the Four Seasons, Piaget, Dior, Moet-Hennessy, and other luxury brands / Robin Lent and Genevieve Tour - Hoboken, NJ : John Wiley, c2009 - xvii, 158 p. ; 24 cm.
Includes index
9780470457993 (cloth)
Customer services
Affluent consumers
Luxury goods industry