Scorecards for results : a guide for developing a library balanced scorecard /
Matthews, Joseph R.
Scorecards for results : a guide for developing a library balanced scorecard / Joseph R. Matthews - Westport, Conn. : Libraries Unlimited, 2008 - xvii, 112 p. : ill. ; 26 cm.
Includes bibliographical references and index
What is a balanced scorecard? -- The library scorecard -- A suggested process -- The mission and vision -- Strategy and strategy maps -- Identify critical success factors -- Selecting performance measures -- Choosing targets and initiatives -- Sustaining the use of scorecards -- Communicating your scorecard
9781591586982 (alk. paper)
Public libraries--Evaluation
Scorecards for results : a guide for developing a library balanced scorecard / Joseph R. Matthews - Westport, Conn. : Libraries Unlimited, 2008 - xvii, 112 p. : ill. ; 26 cm.
Includes bibliographical references and index
What is a balanced scorecard? -- The library scorecard -- A suggested process -- The mission and vision -- Strategy and strategy maps -- Identify critical success factors -- Selecting performance measures -- Choosing targets and initiatives -- Sustaining the use of scorecards -- Communicating your scorecard
9781591586982 (alk. paper)
Public libraries--Evaluation