Scorecards for results : a guide for developing a library balanced scorecard / Joseph R. Matthews

By:

Matthews, Joseph R

Material type: Text

TextPublication details: Westport, Conn. : Libraries Unlimited, 2008Description: xvii, 112 p. : ill. ; 26 cmISBN:

9781591586982 (alk. paper)

Subject(s):

Public libraries -- Evaluation

Online resources:

Table of contents only

Contents:

What is a balanced scorecard? -- The library scorecard -- A suggested process -- The mission and vision -- Strategy and strategy maps -- Identify critical success factors -- Selecting performance measures -- Choosing targets and initiatives -- Sustaining the use of scorecards -- Communicating your scorecard

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Holdings ( 1 )
Title notes ( 2 )

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Open Shelf	UMPLIB GAMBANG	Z678.85 .M37 2008 (Browse shelf(Opens below))	1	Available		0000042577

Includes bibliographical references and index