Lean six sigma service excellence : a guide to green belt certification and bottom line improvement /
Taylor, Gerald M.
Lean six sigma service excellence : a guide to green belt certification and bottom line improvement / by Gerald M. Taylor - Ft. Lauderdale, FL : J. Ross Pub, C2008 - xix, 289 p. : ill. ; 24 cm.
Includes bibliographical references and index
The quest for productivity -- It’s the process! -- The voice of the customer -- Analyzing performance variation -- The basic six sigma tool kit -- Performance metrics and dashboards -- The six sigma project team -- Six sigma soft skills: working with and through others -- Management by fact : the dmaic approach to performance improvement -- Deploying your performance excellence system -- The fundamentals of lean thinking for service excellence
9781604270068
Service industries--Management
Six sigma (Quality control standard)
Service industries--Quality control
Production management
Lean six sigma service excellence : a guide to green belt certification and bottom line improvement / by Gerald M. Taylor - Ft. Lauderdale, FL : J. Ross Pub, C2008 - xix, 289 p. : ill. ; 24 cm.
Includes bibliographical references and index
The quest for productivity -- It’s the process! -- The voice of the customer -- Analyzing performance variation -- The basic six sigma tool kit -- Performance metrics and dashboards -- The six sigma project team -- Six sigma soft skills: working with and through others -- Management by fact : the dmaic approach to performance improvement -- Deploying your performance excellence system -- The fundamentals of lean thinking for service excellence
9781604270068
Service industries--Management
Six sigma (Quality control standard)
Service industries--Quality control
Production management