Lean six sigma service excellence : a guide to green belt certification and bottom line improvement / by Gerald M. Taylor
Material type:
TextPublication details: Ft. Lauderdale, FL : J. Ross Pub, C2008Description: xix, 289 p. : ill. ; 24 cmISBN: - 9781604270068
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
Open Shelf
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UMPLIB GAMBANG | HD9980.5 .T39 2008 (Browse shelf(Opens below)) | 1 | Available | 0000045479 |
Includes bibliographical references and index
The quest for productivity -- It’s the process! -- The voice of the customer -- Analyzing performance variation -- The basic six sigma tool kit -- Performance metrics and dashboards -- The six sigma project team -- Six sigma soft skills: working with and through others -- Management by fact : the dmaic approach to performance improvement -- Deploying your performance excellence system -- The fundamentals of lean thinking for service excellence