People skills /
Thompson, Neil.
People skills / Neil Thompson - 3rd ed. - Basingstoke [England] ; New York : Palgrave Macmillan, 2009 - xviii, 315 p. : ill. ; 24 cm.
Includes bibliographical references and index
Self-awareness -- Time management -- Stress management -- Information management -- Assertiveness -- Beating the bully -- Using supervision -- Being creative -- Continuous professional development -- Being realistic -- Valuing diversity -- Verbal communication -- Nonverbal communication -- Written communication -- Interviewing -- Influencing skills -- Leadership -- Handling feelings -- Handling conflict -- Multidisciplinary working -- Anti-discriminatory practice -- Being systematic -- Assessment -- Planning -- Decision making -- Managing risk -- Review and evaluation -- Ending -- Responding to trauma : promoting healing and recovery -- Reflective practice
0230221122 9780230221123
Interpersonal relations
Interpersonal communication
Self-management (Psychology)
Problem solving
People skills / Neil Thompson - 3rd ed. - Basingstoke [England] ; New York : Palgrave Macmillan, 2009 - xviii, 315 p. : ill. ; 24 cm.
Includes bibliographical references and index
Self-awareness -- Time management -- Stress management -- Information management -- Assertiveness -- Beating the bully -- Using supervision -- Being creative -- Continuous professional development -- Being realistic -- Valuing diversity -- Verbal communication -- Nonverbal communication -- Written communication -- Interviewing -- Influencing skills -- Leadership -- Handling feelings -- Handling conflict -- Multidisciplinary working -- Anti-discriminatory practice -- Being systematic -- Assessment -- Planning -- Decision making -- Managing risk -- Review and evaluation -- Ending -- Responding to trauma : promoting healing and recovery -- Reflective practice
0230221122 9780230221123
Interpersonal relations
Interpersonal communication
Self-management (Psychology)
Problem solving