People skills / Neil Thompson
Material type:
TextPublication details: Basingstoke [England] ; New York : Palgrave Macmillan, 2009Edition: 3rd edDescription: xviii, 315 p. : ill. ; 24 cmISBN: - 0230221122
- 9780230221123
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
Open Shelf
|
UMPLIB GAMBANG | HM1106 .T56 2009 (Browse shelf(Opens below)) | 1 | Available | 0000047416 |
Includes bibliographical references and index
Self-awareness -- Time management -- Stress management -- Information management -- Assertiveness -- Beating the bully -- Using supervision -- Being creative -- Continuous professional development -- Being realistic -- Valuing diversity -- Verbal communication -- Nonverbal communication -- Written communication -- Interviewing -- Influencing skills -- Leadership -- Handling feelings -- Handling conflict -- Multidisciplinary working -- Anti-discriminatory practice -- Being systematic -- Assessment -- Planning -- Decision making -- Managing risk -- Review and evaluation -- Ending -- Responding to trauma : promoting healing and recovery -- Reflective practice