Quality management : creating and sustaining organizational effectiveness /
Summers, Donna C. S.
Quality management : creating and sustaining organizational effectiveness / Donna C.S. Summers - Upper Saddle River, N.J. : Pearson/Prentice Hall, c2009 - xiv, 574 p. : ill. ; 24 cm.
Includes bibliographical references (p. 555-564) and index
9780135005101 0135005108
Total quality management
Quality control
Organizational effectiveness
Quality management : creating and sustaining organizational effectiveness / Donna C.S. Summers - Upper Saddle River, N.J. : Pearson/Prentice Hall, c2009 - xiv, 574 p. : ill. ; 24 cm.
Includes bibliographical references (p. 555-564) and index
9780135005101 0135005108
Total quality management
Quality control
Organizational effectiveness