Business process mapping workbook : improving customer satisfaction /
Jacka, J. Mike
Business process mapping workbook : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller - Hoboken, N.J. : Wiley, c2009 - vii, 255 p. : ill. ; 26 cm.
"Workbook for the second edition" -- cover
9780470446287 (pbk.) 0470446285 (pbk.)
Business planning
Total quality management
Flow charts
Business process mapping workbook : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller - Hoboken, N.J. : Wiley, c2009 - vii, 255 p. : ill. ; 26 cm.
"Workbook for the second edition" -- cover
9780470446287 (pbk.) 0470446285 (pbk.)
Business planning
Total quality management
Flow charts