Business process mapping workbook : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller

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Material type: Text

TextPublication details: Hoboken, N.J. : Wiley, c2009Description: vii, 255 p. : ill. ; 26 cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Open Shelf	UMPLIB GAMBANG	HF5415.335 .J335 2009 (Browse shelf(Opens below))	1	Available		0000050126

"Workbook for the second edition" -- cover