Hospitality management : strategy and operations /
Van der Wagen, Lynn
Hospitality management : strategy and operations / Lynn Van Der Wagen, Anne Goonetilleke - 2nd ed. - Frenchs Forest, N.S.W. : Pearson Education Australia, 2008 - xiii, 568 p. : ill. ; 25 cm.
Previous ed.: 2003
Hospitality management, including operational management; human resource management; customer service management; and financial management. The book also covers quality customer service, business relationships and legal compliance
9780733987021 (pbk.)
Hospitality industry--Management--Australia
Tourism--Management--Australia
Service industries--Management--Australia
Hospitality management : strategy and operations / Lynn Van Der Wagen, Anne Goonetilleke - 2nd ed. - Frenchs Forest, N.S.W. : Pearson Education Australia, 2008 - xiii, 568 p. : ill. ; 25 cm.
Previous ed.: 2003
Hospitality management, including operational management; human resource management; customer service management; and financial management. The book also covers quality customer service, business relationships and legal compliance
9780733987021 (pbk.)
Hospitality industry--Management--Australia
Tourism--Management--Australia
Service industries--Management--Australia