Hospitality management : strategy and operations / Lynn Van Der Wagen, Anne Goonetilleke

By:

Van der Wagen, Lynn

Contributor(s):

Goonetilleke, Anne

Material type: Text

TextPublication details: Frenchs Forest, N.S.W. : Pearson Education Australia, 2008Edition: 2nd edDescription: xiii, 568 p. : ill. ; 25 cmISBN:

9780733987021 (pbk.)

Subject(s):

Summary: Hospitality management, including operational management; human resource management; customer service management; and financial management. The book also covers quality customer service, business relationships and legal compliance

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Holdings ( 1 )
Title notes ( 2 )

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Open Shelf	UMPLIB GAMBANG	TX911.3.M27 V36 2008 (Browse shelf(Opens below))	1	Available		0000050714

Previous ed.: 2003

Hospitality management, including operational management; human resource management; customer service management; and financial management. The book also covers quality customer service, business relationships and legal compliance