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Baldrige award winning quality : how to interpret the Baldrige criteria for performance excellence /

Brown, Mark Graham.

Baldrige award winning quality : how to interpret the Baldrige criteria for performance excellence / Mark Graham Brown - 17th ed. - Boca Raton : CRC Press , c2008 - xix, 362 p. : ill. ; 28 cm.

Covers the 2008 award criteria

Includes bibliographical references

ISBN: 1420080148 9781420080148

Subjects--Topical Terms:
Malcolm Baldrige National Quality Award
Total quality management--Awards--United States

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