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Effective customer service : ten steps for technical professions /

Goetsch, David L.

Effective customer service : ten steps for technical professions / David L. Goetsch, Stanley B. Davis - Upper Saddle River, N.J. : Pearson Prentice Hall, c2004 - xv, 288 p. : ill. ; 24 cm. - NetEffect series . - NetEffect series .

Includes bibliographical references and index

ISBN: 9780130485298 0130485292

Subjects--Topical Terms:
Customer services

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