Effective customer service : ten steps for technical professions / David L. Goetsch, Stanley B. Davis
Material type:
TextSeries: NetEffect seriesPublication details: Upper Saddle River, N.J. : Pearson Prentice Hall, c2004Description: xv, 288 p. : ill. ; 24 cmISBN: - 9780130485298
- 0130485292
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
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UMPLIB GAMBANG | HF5415.5 .G64 2004 (Browse shelf(Opens below)) | 1 | Available | 0000057642 |
Includes bibliographical references and index