Critical success factors simplified : implementing the powerful drivers of dramatic business improvement /

Howell, Marvin T.

Critical success factors simplified : implementing the powerful drivers of dramatic business improvement / Marvin T. Howell - Boca Raton, FL : Productivity Press, 2010 - x, 146 p. : ill. ; 27 cm.

Includes bibliographical references and index

Introduction -- Identifying CSFs: external CSFs -- Identifying CSFs: internal CSFs -- The CSF achievement model -- Strategic planning and CSFs -- A systems example using CSFs: ISO 14001 -- Benchmarking and CSFs -- Critical success measures for process success -- Improving job performance through CSFs -- CSFs for individuals -- Conclusion

9781439811177 1439811172


Organizational effectiveness--Measurement
Performance--Measurement
Performance standards
Total quality management
Business planning

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