IT services : costs, metrics, benchmarking, and marketing /
Tardugno, Anthony F.
IT services : costs, metrics, benchmarking, and marketing / Anthony F. Tardugno, Thomas R. DiPasquale, Robert E. Matthews - Upper Saddle River, N.J. : Prentice Hall PTR, c2000 - xvii, 201 p. : ill. ; 24 cm.
Includes bibliographical references and index
9780132621953
Computer service industry
Computer industry--Customer services
IT services : costs, metrics, benchmarking, and marketing / Anthony F. Tardugno, Thomas R. DiPasquale, Robert E. Matthews - Upper Saddle River, N.J. : Prentice Hall PTR, c2000 - xvii, 201 p. : ill. ; 24 cm.
Includes bibliographical references and index
9780132621953
Computer service industry
Computer industry--Customer services