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Quality management for IT services : perspectives on business and process performance /

Quality management for IT services : perspectives on business and process performance / editors Claus-Peter Praeg, Dieter Spath - Hershey, PA : Business Science Reference, c2011 - xiv, 332 p. : ill. ; 28 cm.

Includes bibliographical references and index

ISBN: 9781616928896

Subjects--Topical Terms:
Information technology--Management
Information technology--Quality control

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