Quality management for IT services : perspectives on business and process performance / editors Claus-Peter Praeg, Dieter Spath

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Material type: Text

TextPublication details: Hershey, PA : Business Science Reference, c2011Description: xiv, 332 p. : ill. ; 28 cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Open Shelf	UMPLIB PEKAN	HD30.2 .Q35 2011 f (Browse shelf(Opens below))	1	Available		0000070969

Includes bibliographical references and index